Frequently Asked Questions
What is your return policy?
If you are not satisfied with your order, you have 14 days from when you received the product to make the return or exchange if the product is in perfect condition. you have several options to make the change:
- Change it for another product of the same amount.
- Change it for a higher value product and pay the difference.
- Exchange it for a lower value product and we will refund the difference.
- Request a return and receive the total amount of the product, never the shipping costs.
To process an exchange or a return, please contact us so that we can explain how to do it. You must send us an email to info@spiralboho.com and tell us:
- The reason for the return.
- What product do you want to exchange or return.
- What do you want the solution to be, if I change or refund the amount.
- Some of the following information: Full name, email with which you placed the order or order number.
Once the email is received, we will explain how to process everything and what exactly needs to be done.
Spiral boho is not responsible for the additional costs of the return or exchange. The customer is responsible for the additional cost of the exchange or return.
What are the payment options?
Forms of payment spiral boho provides you with different forms of payment, all of them equally secure, so that you can use the one that best suits your needs:
CREDIT CARD All payments made by credit card on the web are processed by Stripe, the fastest, safest and most advanced platform in the sector. You only need your credit card to make the payment.
BANK TRANSFER You can contact us by sending an email to info@spiralboho.com and we will provide you with all the necessary information so that you can pay for your order.
What are the shipping options?
Shipping to the whole world !!
- SHIPPING NATIONAL CERTIFICATES
- SHIPPING TO THE BALEARIC ISLANDS 3/4 DAYS 4.00 EUROS / 24H URGENT 8.00 EUROS / POST OFFICE -SHIPMENTS TO PENINSULA AND THE REST OF ISLANDS 4/6 DAYS 5.00 EUROS / 24H URGENT 10, OO EUROS / POST OFFICE
- SHIPPING CERTIFIED TO EUROPE 5/10 DAYS 10.00 EUROS / POST OFFICE - INTERNATIONAL CERTIFIED SHIPPING 10/15 DAYS 15.00 EUROS / POST OFFICE.
All delivery times will start counting from the next business day (Monday to Friday) that the order has been placed. In the event that the order does not meet the deadline established here, Spiral Boho is not responsible, since it will be the error of the transport company. . Customs taxes. They are not run by Spiral boho.
